Restaurant Services Agreement

What this is

This is the commercial agreement ("RSA") between Noqta Platform (a product of AtharCo, Ramallah, Palestine) and a subscribing venue. It defines what Noqta provides, what the venue pays, what each party is responsible for, and how the relationship ends.

The signed PDF version is the binding instrument. This page is a read-only mirror so the venue can reference the latest published terms in-product.

1. The service

Noqta provides a webapp-based operating platform: customer QR menu, kitchen-ticket flow, dine-in / pickup / delivery POS, daily dashboard, loyalty system, and supporting infrastructure. The platform runs in a browser and requires an internet connection during operation. We do not currently support offline operation.

2. Plans and pricing

The public plan structure as of the effective date of this version:

• Single Branch — 449 NIS / month (or annual prepaid with 2 months free). For owner-operators with one restaurant.
• Group — 449 NIS / month for the first branch + 249 NIS / month for each additional branch (or annual prepaid with 2 months free). For owners with two or more branches under one ownership; includes the multi-location dashboard.
• Custom — bespoke pricing for six or more branches or special integration needs. Discussed and signed via separate exhibit.

Bundled in every plan: menu setup, on-site or remote training, opening-night support, ongoing platform updates, technical support during business hours.

Vans and carts subscribe under a parallel rate sheet (separate exhibit). The 6-month minimum term in §4 below does not apply to vans and carts.

Early-offer venues (limited initial cohort) pay a single up-front amount for the first year that includes setup. Beginning year 2, early-offer venues continue at a fixed monthly rate which is held permanently for the duration of the venue's subscription. Specific amounts and the year-2 transition date for each early-offer venue are recorded in the signed exhibit.

3. Payment

• All prices are in NIS. VAT is not included; the venue is responsible for any applicable VAT on Noqta invoices.
• Standard subscription invoices are issued monthly or annually depending on the venue's billing cycle.
• Payment is due within 14 days of invoice date.
• Automated card billing infrastructure is in development. Until that infrastructure is live, all subscriptions are invoiced manually and paid by bank transfer or in-person.

4. Term

• Standard plans (Single Branch / Group) carry a 6-month minimum term from the go-live date. Early cancellation within the minimum term forfeits the remaining months. Vans and carts are exempt from this minimum term.
• Early-offer plans are governed by the up-front payment and grandfather terms in §2 — there is no monthly cancellation cost during year 1 because year 1 is prepaid.
• Custom plans are governed by their separate exhibit.

After the minimum term, monthly cancellation is allowed with 30 days written notice.

5. Setup, training, and go-live

• Noqta imports the venue's menu and floor plan within a reasonable window of receipt (target: 48 hours for menus under 200 items).
• Noqta provides on-site or remote training for the venue's team before the first live service.
• Noqta is present (in person where geographically practical, otherwise on standby) for the venue's first dinner service after going live.

The venue is responsible for:

• Providing a complete, accurate menu in a reasonable format.
• Providing the floor plan and table count.
• Providing access to the venue's branding (logo, colors).
• Training their team to use the platform after Noqta's initial training.

6. Hardware

Noqta is a webapp; it does not include hardware. The venue is responsible for sourcing and maintaining:

• Tablets or computers for the cashier and kitchen.
• A receipt and/or kitchen printer (thermal 80mm recommended).
• Reliable internet at the venue.

Noqta may recommend specific hardware models known to work with the platform but does not service or warranty hardware.

7. Availability and support

• We aim for 99% monthly availability during venue service hours. We do not contractually guarantee a specific uptime number; we commit to working in good faith to keep the platform running and to communicating during outages.
• Support is provided in Arabic and English during business hours. Outage response is best-effort outside business hours.
• Material changes to the platform that affect operator workflow will be announced in advance.

8. Data

The venue's data belongs to the venue. The DPA at /legal/dpa governs data-handling responsibilities. The venue can export its data at any time. On termination, retention follows the DPA timeline (60 days, then deletion).

9. Confidentiality

Each party will keep the other party's confidential information confidential and not disclose it to third parties except as required for service operation or by law.

10. Liability

Noqta's total liability under this agreement is limited to the fees paid by the venue in the 12 months preceding the claim. Noqta is not liable for indirect, consequential, or revenue losses caused by hardware, network, or third-party-service failure.

11. Termination

• The venue may terminate at end of any billing period after the minimum term, with 30 days written notice.
• Noqta may terminate for material breach (per the AUP) with 7 days notice and an opportunity to cure.
• Either party may terminate for non-payment after 30 days past-due, following written notice.

On termination: the venue exports data within 30 days, Noqta retains for 30 more days for recovery, then deletes per the DPA.

12. Governing law

This agreement is governed by Palestinian law. Disputes are heard in Ramallah courts.

13. Entire agreement

This RSA, together with the Terms of Use, Privacy Policy, Acceptable Use Policy, DPA, and any signed exhibits, constitutes the complete agreement between the parties.

14. Signatures

The signed PDF on file with Noqta is the binding instrument. This page reflects the published terms but is not itself the contract.