Acceptable Use Policy

What this is

This policy defines what is and isn't acceptable behavior on the Noqta platform. It applies to operators (owners, managers, staff, kitchen) and to anyone with access to the platform on behalf of a venue.

Things you may not do

Fraud and misrepresentation

• Place orders without intent to fulfill.
• Manipulate loyalty points without a real underlying transaction.
• Misrepresent prices to customers (the printed price must match the receipt).
• Charge for items not delivered.

Data misuse

• Collect data the venue is not legally permitted to collect.
• Use diner contact data for unrelated marketing without explicit consent.
• Export and share diner data outside the venue.
• Attempt to access data of other venues.

Platform abuse

• Reverse-engineer, decompile, or attempt to extract source code.
• Scrape data from the platform via automation.
• Probe the platform for security vulnerabilities outside a coordinated disclosure process.
• Attempt to disrupt service for other tenants.

Resale and sublicensing

• Resell access to the platform to other venues.
• Sublicense the software to a third party.
• Use the platform to operate a competing reselling business.

Operational responsibility

• Operate without basic food-safety / VAT / receipt-handling compliance for your jurisdiction.
• Use the platform as the only system of record for cash if you are required to maintain a separate accounting system.
• Knowingly continue using the platform after a user reports a defect that affects customer billing, without notifying Noqta.

Things we expect of operators

• Honest data. Menu prices, item availability, and order status reflect reality on the floor.
• Trained team. Staff using the platform have been shown how it works and understand basic privacy hygiene.
• Reasonable response time. Customer-facing orders are accepted, prepared, and delivered within reasonable windows.
• Honest communication with us. If something is broken, tell us. We can't fix what we don't know about.

Consequences of violation

Depending on severity, Noqta may:

• Send a written notice asking the venue to correct the issue within 7 days.
• Suspend the venue's account temporarily.
• Terminate the Restaurant Services Agreement immediately and delete the venue's data per the DPA timeline.
• Refer fraud to local law enforcement.

We try to talk first. We will only escalate to suspension or termination after good-faith correction attempts have failed, except where the violation is clearly fraudulent or where customer safety is at risk.

Reporting violations

If you suspect a venue or another user is violating this policy, contact abuse@noqtaplatform.com with details. We treat reports confidentially.